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Terms and Conditions

Last updated: 2 July 2026

These terms govern your use of vijaymistri.com and any digital products or services purchased through it, including the Hidden Profit Report. By using this website or purchasing a report, you agree to these terms.

1. Who We Are

vijaymistri.com is operated by Vijay Mistri, trading as Rent a Director, based in East Hertfordshire, England, United Kingdom. Contact: vijay@vijaymistri.com.

2. Website Use

You may use this website for lawful purposes only. You must not misuse the website by knowingly introducing malicious code, attempting unauthorised access to any part of the site or its underlying systems, or using automated means to scrape or reproduce its content without permission.

3. Intellectual Property

All content on this website, and all frameworks, methodologies, and materials referenced or delivered through our services, are the intellectual property of Vijay Mistri unless otherwise stated. This includes, without limitation:

  • The IMPACT Model and its six component levers
  • The Leadership Operating System methodology
  • The 15 Gaps Framework, including all fifteen named gaps and their descriptions
  • The Hidden Profit Report format, questionnaire, and diagnostic methodology
  • The Boardroom Profit Diagnostic tool and scoring methodology
  • All original analogies, insight phrases, articles, videos, and other content published on this site or delivered as part of any engagement

You may not copy, reproduce, distribute, adapt, or create derivative works from this intellectual property, or use it for any commercial or training purpose, without prior written permission from Vijay Mistri.

4. Digital Products and Services

The Hidden Profit Report is a paid, personalised digital diagnostic report generated from the answers you provide in the accompanying questionnaire. It is prepared specifically for the business and information supplied and is intended solely for the use of the purchasing individual or organisation. Additional services, including the CEO Operating System Reset and the IMPACT Partnership, are governed by a separate written agreement or proposal at the point of engagement, and these Terms apply to that engagement except where the separate agreement expressly states otherwise.

5. Payment

Payment for the Hidden Profit Report is taken in full at the point of purchase via Stripe. Prices are shown in pounds sterling (GBP) and may be updated from time to time; the price shown at the point of purchase is the price that applies. For Tier 2 and Tier 3 engagements, payment terms are set out in the individual proposal or agreement.

6. Refund Policy

Because the Hidden Profit Report is a personalised digital product prepared specifically for your business immediately upon submission of your questionnaire answers, it is non refundable once your report has been generated and delivered. If you believe there has been an error in your report, or you have not received it within the stated delivery window, contact vijay@vijaymistri.com and we will investigate and put things right. This does not affect your statutory rights under UK consumer law.

7. Boardroom Profit Diagnostic and CEO Scorecard

The Boardroom Profit Diagnostic and CEO Scorecard are provided free of charge as introductory tools. They provide an indicative, high level assessment only and do not constitute the full diagnostic delivered through the Hidden Profit Report or a Tier 2 engagement. No fee applies and no refund question arises in connection with their use.

8. Disclaimer

The content on this website, including the Hidden Profit Report, the Boardroom Profit Diagnostic, blog articles, and video content, is provided for general informational and educational purposes. It reflects the professional experience and methodology of Vijay Mistri and is not a substitute for tailored legal, financial, tax, or investment advice specific to your circumstances. See our full Disclaimer for further detail.

9. Limitation of Liability

To the fullest extent permitted by law, Vijay Mistri shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or reliance on any report, diagnostic, or content provided through it. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law. Our total liability in connection with the Hidden Profit Report is limited to the amount you paid for it.

10. Third Party Links and Services

This website links to and uses third party services including Stripe (payment processing), Netlify (hosting and form handling), Acumbamail (email marketing), and YouTube and LinkedIn (embedded content). We are not responsible for the content, availability, or privacy practices of these third party services, which are governed by their own terms.

11. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page shows when they were last revised. Continued use of the website after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these Terms can be sent to vijay@vijaymistri.com.

Vijay Mistri
Leadership Operating System Architect
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